In order to provide better medical care and good communication between yourself and our staff, please read the information below. Feel free to discuss any potential concerns with our office staff.
Appointments
Please call 303-444-0840 to make an appointment.
Office Hours:
Routine office hours are 8:00 AM to 5:00 PM Monday through Friday. If you have an urgent problem or an emergency, day or night, call our office number. One of our physicians is available 24 hours a day, including holidays and weekends.
Phone calls:
Routine phone calls are returned by the office nurse in consultation with the physician in the office that day.
Non-urgent phone calls to either doctor will be returned on her next scheduled day in the office.
Prescription Renewal
Call your pharmacy for prescription refills. Please allow 48 hours for prescription renewals to be phoned from our office to your pharmacy. No renewals over the weekend. Please call by 2:00 PM Friday.
Payment Terms
It is our policy that fees due from patients, including insurance co-pay and deductible, are due at the time of service.
If you do not have insurance, payment is due in full at the time of service .
Please take into consideration: deductibles, co-pays and co-insurance, unique to your insurance plan.
Please call 303-444-0840 with any questions.
Insurance/Patient Responsibility
We participate in most insurance programs.
Be informed about the specifics of your insurance plan. There may be special requirements regarding primary care physician referral, the need for a second opinion, or the use of certain facilities or laboratories. Failure to inform us of these requirements may lead to denial of part or all of a payment by your insurance company which will then become your responsibility.
If we do not participate with your insurance company, payment is due at the time of service. We will give you a superbill which you can then turn in to your insurance company.
If your insurance company does not pay your bill within 45 days, we will expect payment from you directly. Please call our billing office 303-444-0840 and talk to Sara Mayer with any questions.
Overdue Accounts
Statements are sent monthly. If you are experiencing a financial hardship, contact our bookkeeping department immediately to discuss payment arrangements. Unless overdue payment arrangements have been made, overdue accounts may be released to an outside agency for collection.
